why we succeed
OUR SUCCESS IS BUILT ON:
Top technical hardware with focus on innovative solutions
Experienced pharmaceutical brainware with dedication to customer satisfaction
EXTREMELY LARGE SCOPE OF SERVICE = ONE STOP SHOP
- Communication in three languages:
German, English & French - Knowledge of AT & CH market
- Understanding: We have worked inside pharma and now work for pharma
- Knowledge of and compliance with pharma-specific regulations, laws & local requirements
- Complete production chain of analogue & digital tools inhouse: from content creation to (technical) implementation and KPI-tracking
- Design & Art direction
- Strategic consulting and agile coaching
- Animations, cartoons
- Film-studio in house: Webinar, KOL expert
statement, live-streaming - All VEEVA productions
- All programming („AIDA“)
- Print productions
- Website, App incl. quest./quiz
- SEO & SEA
- Social media campaigns
- Content creation & medical writing
- 360° / multichannel communication campaign
LEAN MANAGEMENT & TRANSPARENT COSTS
FLEXIBLE * AGILE * STREAMLINED
Committed
to keep smallest fix cost structure / overhead possible
Focus
on extremely reliable strategic partner network (built over years) & freelancers to adapt for capacity & competencies
All teams
are working on „project-success-basis“, not on „8 hours/day“ and feeling responsible to achieve project-objective
Business on demand:
Whenever needed, we are working in settings that are adapted to the project and avoiding superfluous workarounds
Transparent
cost-calculations per function / hr / asset / KPI
Quality Management
INSTRUMENTS USED FOR PROJECT-MANAGEMENT & COMMUNICATION
Project- & Task management:
MONDAY for all projects, providing an overview of all SERRO projects with resources, timelines, milestones; MONDAY for simple projects/ project management sufficient; for complex projects SCRUM methodology & instruments; if needed, TRELLO for special task-management
Mindmaps:
MINDMASTER
Workgroup specific SCRUM team short term notes and docs:
SLACK
Data-exchange and data share point:
- internal: SERRO server
- external: short term exchange of big (design) data: WETRANSFER and DROPBOX; exchange on digital instruments via links to installation on SERRO server; final data transfer via VEEVA uploads directly into MSD vault
Communication:
ZOOM, SLACK
Time-tracking:
MONDAY
PROJECTMANAGEMENT IN VUCA TIMES REQUIRES A STRONG MIX
THE BASICS
- Strong customerfocus
- 100% dedication
- Transparency
- Reliability
- Responsiveness
- Quality-focused
- Responsible & accountable
- 100% confidentiality
- Passion for pharma & healthcare
- Mindset on innovation
- Knowledge and alliance of a mix of classic and modern tools and methods
- Strong leadership without hierarchies
OUR USP
- Know the customer
- Know the customers’ internal environment
- Know the customers’ customer
- Know the customers’ external environment (=the health ecosystem)
- Strong connection to the external world to detect trends & technologies early on
- Holistic view, interdependencies
- Continuous learning & education
- Strong & diverse network (multidisciplinary)
AGILITY
- Fast response to changing
customer requirements - Knowledge and appliance of different agile methods & tools (facilitate or participate)
- Enable teams to succeed (coach, SCRUM, continuous improvement)
- Collaborate
- Capability transfer
- Support a culture that enables creativity and innovation
SERVICE Quality & SERVICE Attitude
- One contact person for the client: Project manager/Product owner out of the SERRO core-team
- Response time on standard questions within 8 hours (MO-FR)
- During project peak time 24/7 emergency phone number
- On time delivery
- Quote for standard requests within 8 hours
- Customer co-engineering
- Partnership-values, built on mutual trust
- Customer coaching in new technologies/ instruments: we want customers to understand the tools and empower them
- Highly dedicated team-members with service-attitude
